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Shipping policy

Delivery
Usually, all the products displayed on the website are available with us as inventory. We ship them out as soon as we receive the order. However, since we use third party courier services for our deliveries, it may take more than 2-5 days to execute the deliveries depending on your location. On dispatch, we will send you an email giving you the details of the courier service used.

Delivery area
Twenty Dresses delivers to over 700 locations within the geographical boundary of India. Currently, we do not deliver anywhere outside India.

Delivery methods
Twenty Dresses dispatches all parcels with the help of a courier which is chosen according to your order or the type of products sold, in order to offer you fast and reliable delivery. Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then track your order by following the steps mentioned in that email.

Charges
Flat Shipping charges of Rs 75 is applicable on all orders below Rs 2,499 irrespective of your parcel's location, weight, volume and fragility (Non Refundable). Please check final amount on cart page before checkout.

Cash on delivery
We have started COD for limited pincodes. At the time of filling your shipping details on the checkout page, we will highlight payment options valid for your pincode.

Delivery times
The goods will be shipped the same day if the order is placed before 4:00pm. For orders that are placed after 4:00pm, the shipping will be done the next day. Accordingly, the product will be delivered within 3-7 working days from the date of dispatch for all deliveries. Once our Logistics team has dispatched your parcel, an email will automatically be sent to you.

Delivery problems
Despite our best efforts and those of our courier services, certain issues can arise before your parcel is delivered. In order to guarantee you a seamless service quality, twentydresses.com promises to do its best to find the root cause and resolve the problem in a timely manner.

What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel's progress by following the steps mentioned in that email. If you are unable to view any information regarding your parcel, we recommend you contact us at [email protected] or call us at our customer care number and we'll follow up on your order right away.

What happens if I am not available to receive my arcel?
Should you not be present when our courier attempts to deliver your parcel, a card will be left for your information. A second attempt will automatically be made after 48 hour, along with a card. After the second attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from the recipient before returning your parcel to twentydresses.com. Once the parcel has been sent back to us, you must wait until it arrives in our warehouse. We will redispatch it to you as per your instructions.

What should I do if I receive a damaged parcel?
If and when you receive your parcel and you notice that it is damaged, you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse. Send us an e-mail at [email protected] stating that you have refused to accept the damaged parcel within 3 days of receiving the parcel. It should reach us within 7 days. We will send you a replacement. In case we don't have stock at that point in time, we will issue a credit note for the amount paid or fully refund your amount.
 
What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbour has accepted it on your behalf, and it is damaged, the parcel is considered 'Accepted'. If on opening your parcel you notice that items are damaged or missing, please inform us within 3 days of receiving the parcel by sending an e-mail at [email protected]. For further information on returns kindly visit our return policy.

I Have Only Received Part of my Order
Please be aware that your order may be dispatched in separate parcels and on different dates. If you have only received a part of your order, we recommend you check the shipment tracking link sent to you via email. If shipment is still ongoing, your missing items will almost certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending an email to customer care at [email protected].