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ABOUT US

FAQ

TESTIMONIALS

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RETURNS, REFUNDS & CANCELLATIONS

Cancel Order

Changed your mind about an order? Please go on to the My Orders page to cancel your order.

 

Return

Not Happy with the Product? No Worries! We have a 7 day hassle free, no questions asked Free reverse pickup return policy. Just go on the My Order page and you will be able to return the product without any delays.

Refund

Your money is safe with us in your wallet. Want a refund? Please go on to the My Wallet page to ask for a full Refund.

 

Track Order

You can now track your order directly from our My Order page. Go on to the page and you will know exactly where your shipment has reached and when will it be delivered to you.

 

Exchange

Does the product not fit you right? Don't Worry! You can now get it exchanged for free by going on to the My Orders page without any hassles.

 

What is your Return or Refund Policy

A) We have a 100% no question asked return or refund policy. If the order you receive is not upto your satisfaction for whatever reason, you need to inform us through customer service or email with in 7 days of receipt of your product. You can initiate return, exchange or refund though this App itself or by informing Twenty Dresses customer service. Your account will be added with Twenty Dresses wallet instantly which you can use to buy something else. Alternatively, once the returned product is received by us at our warehouse, we will process your refund. Refund would be subject to our quality check. For hassle free refund/return/exchange, please ensure that the product that you are returning has not been used or worn (other than trials), not stained or damaged. The decision of Twenty Dresses Team would be final with respect to the same.

 

Do you have COD (Cash On Delivery) facility?

A) Yes, we do have COD facility in most of the postal pincodes in India. All product pages have a section where you can type your pincode and check if COD is available in your pincode or not and get estimated timelines for delivery as well.

 

Do you have reverse pickup facility in case I wish to return the product?

A) Yes, we have free reverse pickup facility in all the pincodes where we have COD facility. All product pages have a section where you can type your pincode and check if COD is available in your pincode.

 

Do you charge for Shipping?

A) Yes, flat shipping charges of Rs 75 is applicable on all orders below Rs 2499. (Non Refundable).

 

Is it safe to transact with my Credit/Debit card on Twenty Dresses?

A) Yes, shopping at Twenty Dresses is 100% safe. Credit & Debit card payments are processed through various Payment Gateways viz. PayU Payment Solutions that interface with various banks.PayU uses latest encryption technology to protect your information. They encrypt your information so that it cannot be read as it travels over the Internet. Furthermore, the Payment Gateways also asks you to enter the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card to ensure that the person entering the card number has the physical plastic card with him/her. You can be assured that Twenty Dresses offers you the highest standards of security currently available on the net so as to ensure that your shopping experience is private, safe and secure.

 

Are my Banking Information safe with Twenty Dresses?

A) Twenty Dresses would require your Bank account details to process your refunds incase the orders were placed using COD facility. Twenty Dresses will only ask you basic information that are required for the same and not any more. The information are never shared with anyone except the finance team. You can be assured that Twenty Dresses offers you the highest standards of security currently available on the net so as to ensure that your shopping experience is private, safe and secure.

 

What payment options does Twenty Dresses support? Does Twenty Dresses accept international credit cards?

A) We accept all Visa and Mastercard Credit Cards & Debit Cards. We also accept payments through secure Internet Banking facilities with large reputed banks including ICICI Bank, HDFC Bank, Citibank, State Bank of India, Union Bank of India, Axis Bank, Deutsche Bank and Yes Bank. We also provide Cash on Delivery (COD) option in select Pincodes.

No at this moment, We do not accept international credit cards.